ARE YOU MISSING A KDM WITHIN AEST BUSINESS HOURS?

Please contact your Regular Paramount Sales contact;

Do not contact Deluxe or MPS unless urgent

KDM & DCP TROUBLESHOOTING WITHIN AEST BUSINESS HOURS

Please contact your Regular Paramount Sales contact;

Do not contact Deluxe or MPS unless urgent

EMERGENCY KDM & DCP TROUBLESHOOTING OUTSIDE OF AEST BUSINESS HOURS

Please send an email to all 4 x Paramount Sales contacts & keyrequest@bydeluxe.com, international.support@bydeluxe.com & kdm@motionpicturesolutions.com.

I HAVE NEW & UPDATED SCREEN INFORMATION?

Please send an email to all 4 x Paramount Sales contacts & keyrequest@bydeluxe.com, international.support@bydeluxe.com & kdm@motionpicturesolutions.com

KDM GENERAL TROUBLESHOOTING

First-Run keys usually sent no later than 2pm, Tuesday the week of release

Extension keys usually sent no later than 2pm, Wednesday the week of release pending session confirmations

Preview / pre-season keys supplied no later than the morning prior

Search 1 month date range in your entire inbox and sub-folders for missing keys

DCP GENERAL TROUBLESHOOTING

Turn your server off/on

Turn your projector off/on

Swap out all HDD cables

Attempt ingest into alternate server/TMS, if possible

Contact tech manager / integrator / NOC

Contact DCP supplier including: CPL, Server serial number and TMS/LMS Make and Model

KDM EMERGENCY